TERMS & CONDITIONS

USE OF OUR FACILITIES AT PLAYTIME PADEL CLUB

By using the facilities and services provided by PLAYTIME PADEL CLUB, you agree to abide by the following terms and conditions.

Facility Usage: Users of Playtime Padel Club facilities must follow all club rules, safety guidelines, and instructions provided by club staff. Users are responsible for any damage caused to club property or facilities due to negligence or misconduct.

Booking and Cancellation: Court reservations can be made in advance and are subject to availability. Cancellations must be made at least 6 hours in advance to avoid charges. No-shows or late cancellations may be subject to fees or loss of court privileges.

Coaching and Lessons: Coaching and lessons at Playtime Padel Club are provided by club-approved coaches only. Users must adhere to club policies and schedule lessons through the club's designated channels. Private coaching from non-club approved coaches is not permitted.

Safety and Liability: Users are responsible for their own safety and should exercise caution while using club facilities. Playtime Padel is insured but users are strongly encouraged to obtain their own insurance coverage.

Privacy: Playtime Padel Club respects your privacy and will handle personal information in accordance with applicable privacy laws. By using the club's facilities and services, you consent to the collection and use of your personal information for club-related purposes only.

Changes and Amendments: Playtime Padel Club reserves the right to modify or update these terms and conditions at any time without prior notice. It is the responsibility of users to review the most current version of the terms and conditions on the club's website or at the club premises.

Termination: Playtime Padel Club reserves the right to terminate or suspend access to club facilities and services for violations of club rules or behaviour deemed inappropriate by the club management, without refund or compensation.

Governing Law: These terms and conditions are governed by the laws of the jurisdiction where Playtime Padel Club is located, and any disputes shall be resolved in the appropriate courts of that jurisdiction.

By using the facilities and services provided by Playtime Padel Club, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Playtime Padel Safeguarding Policy

PURPOSE AND SCOPE

Playtime Padel recognises our moral and statutory responsibility to safeguard and promote the welfare of all children (anyone under 18) and adults at risk. We are committed to ensuring our safeguarding practice reflects statutory responsibilities, government guidance and with LTA standards.

We are committed to prioritising the well-being of children and adults at risk and providing a safe and welcoming environment where they are respected and valued. We are alert to the signs of abuse and neglect and follow our procedures to ensure that children and adults at risk receive effective support and protection.

A copy of our full safeguarding policy is available on request from Josh Whiteman – info@playtimepadelclub.com.

The purpose of this policy statement is to:

Protect children and adults at risk (including children of adults who use our services) from harm
Provide the necessary information to enable people to meet their safeguarding responsibilities
Deliver good practice and high safeguarding standards
Outline our commitment to safeguarding children and adults at risk

This policy applies to any person who plays, coaches, officiates, works, volunteers, or otherwise participates (or visits) at our venue.

RAISING A SAFEGUARDING CONCERN

Concerns should be raised to our Welfare Officer via Josh Whiteman – 07917564490, Josh@playtimecoaches.com. If they are unavailable or a safeguarding concern relates to them, the concerns should be referred directly to the LTA via https://safeguardingconcern.lta.org.uk/.

WE RECOGNISE THAT

the welfare of children and adults at risk is paramount
working in partnership with children, their parents/carers and adults at risk is essential in promoting their welfare
all children and adults at risk, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have an equal right to protection from all types of harm or abuse
some children and adults at risk, including LGBTQ+ people, disabled people or people from ethnic minority communities, can be particularly vulnerable to abuse and additional measures and safeguards may be needed to ensure their welfare.

WE WILL SEEK TO KEEP CHILDREN AND ADULTS AT RISK SAFE BY

promoting and prioritising their safety and well-being
appointing a Welfare Officer with responsibility for safeguarding in our venue
ensure everyone understands their roles and responsibilities in respect of safeguarding and is provided with appropriate induction and learning opportunities to recognise, identify and respond to signs of abuse, neglect and other safeguarding concerns relating to children and adults at risk
safely recruiting and selecting staff, coaches and volunteers
promoting and maintaining a positive safeguarding culture where people feel able to raise a genuine concerns and are confident they will be taken seriously
ensure appropriate action is taken in the event of incidents/concerns of abuse and support provided to the individual/s who raise or disclose the concern
ensure that confidential, detailed and accurate records of all safeguarding concerns are maintained and securely stored
prevent the employment/deployment of unsuitable individuals
ensuring that we have a process to deal with complaints and whistleblowing measures in place
ensure robust safeguarding arrangements and procedures are in place for other activities, including coaching, competitions, holiday camps, social activities, online activity and social media, transportation and supervision

This policy was last reviewed on 21.2.25 and will be reviewed every three years (or earlier if there is a change in national legislation).